Privacy Policy

Effective 30 September 2020

Version 2.1

This Privacy Policy explains how we handle the Personal Data provided to us on websites, mobile sites, mobile applications, and other digital services and products as well as offline controlled by USP Technologies (“USP”), 1375 Peachtree Street, NE, Suite 300N, Atlanta, Georgia 30309, or any affiliate doing business as USP (www.chemtreat.com/about/our-business/), that link to this Privacy Policy (collectively, “USP Sites”).  USP is the data controller for the processing of Personal Data under applicable law.

This Privacy Policy does not apply to USP Sites that do not link to this Privacy Policy or to third-party Web sites to which USP Sites may link.

Types of Information We Collect

The types of Personal Data that we may collect while you use the USP Sites are described in this section and include both information that you provide to us and information that we collect automatically when you use the USP Sites.

For purposes of this Privacy Policy, “Personal Data” (or also called “Personal Information”) means information that identifies you or that could reasonably be used to identify you. Examples of Personal Data include name, address, telephone number, and email address.

Information You Provide

You do not have to register for a service or program to receive much of the information available through USP Sites. However, some of our content is available only to registered or identified users and will require you to set up a profile or provide specific information about yourself in order to provide you the service.

Personal Data You Provide When Visiting USP Sites

USP collects Personal Data that you provide on USP Sites.  You may do this when purchasing a product, to receive marketing products and information, contact USP customer service, or respond to USP questionnaires or surveys. Such data includes:

  • Contact Information such as your name, address, phone number, or email address
  • Registration Information such as your username and password
  • Remuneration information when you provide a service to USP
  • Employment, education and other background information when you inquire about employment with USP
  • Payment information (such as banking information, payment card number, expiration date, delivery address, and billing address)
  • Content you may provide (for example, when you complete our Online Contact Form or submit other information).

Personal Data You Share During Other Interactions with USP

You may contact USP to ask questions, discuss your concerns, or report issues regarding our products at (877) 346-4262 or email us at info@usptechnologies.com.  If you communicate with or request information from USP, you may be prompted to provide your Personal Data or any information that is relevant to your request. This information may include contact information, username and password, phone number.

Information That May Be Collected Automatically

When you use the USP Sites, we also may collect certain usage and device information automatically as described below. Your IP address and non-identifying information about your use of USP Sites may be collected automatically using tracking technologies, such as cookies, beacons, pixels and other similar technologies. This information includes: device type and ID, operating system, IP address, browser ID, online behavioral analytics, along with metric data such as date, time, and duration of your visit.,

IP Address

We may record the Internet Protocol (“IP”) address of your computer or other electronic device when you visit the USP Sites. An IP address identifies the electronic device you use to access the Sites, which allows us to maintain communication with your computer as you move about USP Sites and to customize content.

Cookies and Other Tracking Technologies

We also collect information about your use of USP Sites through tracking technologies such as cookies and web beacons. A “cookie” is a unique numeric code that is transferred to your computer to track your interests and preferences and to recognize you as a return visitor. A “Web beacon” is a transparent graphic image placed on a Web site, e-mail or advertisement that enables the monitoring of things such as user activity and site traffic. These technologies help remember your preferences and allow us to bring you the content and features that are likely to be of greatest interest to you on the basis of “clickstream” data that shows your previous activities on USP Sites. USP Sites utilize Google Analytics for tracking purposes.

We may share information about your use of USP Sites with service providers who assist us with personalizing and delivering online marketing and advertising. We utilize Google Display Advertising to (1) show you our ads on other websites based on your prior visits to USP Sites, and (2) better understand our ad impressions and use of ad services. In connection with the Google Analytics Demographics we may use data from Google’s interest-based advertising or third-party audience data (such as age, gender and interests) with Google Analytics to understand and improve our marketing campaigns and Site content.

Some of our online advertising takes place through Google Display Advertising. As part of this program, we use Google Analytics features such as Retargeting. In connection with that feature and others offered by ad networks, we and the operators of ad networks, including Google and Hotjar, may use third-party cookies – and in some cases first-party cookies (such as the Google Analytics cookie) – to inform, optimize and serve ads across the Internet, based on a user’s past visits to USP Sites. We also may show you ads from some of our affiliated companies when you visit USP Sites.

When we disclose data for business purposes as discussed above, we disclose the categories of data listed above in Types of Information We Collect.

You can opt out of Google Ads by visiting http://www.google.com/ads/preferences. If you do not want your data used by Google Analytics, you can install the Google Analytics opt-out browser add-on at the Google Analytics opt-out page.

To learn more about cookies and other tracking technologies, including how to disable them, please visit http://www.allaboutcookies.org/. Please note that some cookies are essential to the functioning of our Sites and deleting or disabling them will reduce the site’s functionality.

Mobile Tracking

Some USP Sites are available either as mobile applications or mobile sites that you can use on your mobile device. If you use a mobile device to access and use the USP Sites, we may collect the following mobile-specific information in addition to the other information described above: device or advertising ID, device type, hardware type, media access control (“MAC”) address, international mobile equipment identity (“IMEI”), the version of your mobile operating system, the platform used to access or download the USP Site (e.g., Apple, Google, Amazon, Windows), location information and usage information about your device and your use of the USP Sites.

Information Collected from Other Sources

We may combine information about you from USP Sites with information that you provide third parties, for the purposes specified in this notice.  Any Personal Data that we obtain from third parties or from you will be processed in compliance with notice requirements and other applicable law.

How We Use Your Information

We use your Personal Data to provide you the product and services you request, communicate with you, improve your experience on the USP Sites, generally improve our products and services and for other internal business purposes, including detecting security incidents, debugging to identify and repair errors that impair existing functionality, performing services on our behalf or that you request (such as serving online marketing and advertising), and fulfilling transactions. These uses may also include the recording, organization, structuring, storage, adaptation or alteration, retrieval, consultation, use, disclosure by transmission, dissemination or otherwise making available, alignment or combination, restriction, erasure or destruction of Personal Data. The Personal Data we collect about you will be retained only for so long as reasonably necessary for the purposes set out above and in accordance with applicable laws.

Providing Product and Services You Request

If you choose to purchase a product or receive our services, we use the Personal Data that you provide through USP Sites to manage your orders and invoices, to process payments, to respond to your questions, provide you the services you request and offer an optimal customer experience.

Marketing

You may also receive marketing information from USP and related affiliates, such as offers regarding your purchased products or services or those similar to your purchases, invitations to participate in surveys about our products, or notifications about special promotions. In such cases, we will use your contact and other Personal Data to send you marketing information.

Customized User Experiences

The Personal Data that you provide may be used to create customized offers, information, or services tailored to your interests and preferences. Also, we may use your IP address and the data that we obtain automatically through the use of cookies or similar tracking technologies to make our USP Sites easier to use and navigate as well as to personalize the content provided on USP Sites by anticipating the information and services that may be of interest to you.

Business and Product Improvement

In order to discover new facts that could help USP better understand customer needs and help improve, develop, and evaluate product, services, materials, and programs. USP analyzes the information that you have provided. For these purposes USP does not use information that can directly identify you.

Site Analytics and Improvement

We may use the information that you provide and the information we collect automatically about your use of the USP Sites to monitor user traffic patterns and preferences for site improvement, analytics and optimization.

Legal Basis for Processing

Consistent with applicable law, USP must have a legal basis to process your Personal Data. The legal basis that applies in an instance will depend on which of the specific purposes described above USP is processing your Personal Data:

  • In certain cases, or where required by applicable law, USP will ask for your consent to collect and process your Personal Data. Should you choose to provide your consent, you may later withdraw your consent by contacting us as described in the “Your Privacy Choices” section.  Please note that the withdrawal of consent will not affect processing which has already occurred nor will it apply to communications related to transactional, administrative, contractual or technical obligations.
  • In other instances, the processing of your Personal Data may be necessary in order to comply with an applicable law or regulation or for the performance of a contract to which you are subject. You may not be able to opt-out of this processing, or your choice to opt-out may impact our ability to perform a contractual obligation otherwise owed to you.
  • In still other instances, USP may process your Personal Data based on USP’s legitimate interests in communicating with you about our products and services, and about scientific research and educational opportunities.  You have the right to opt-out of all such processing of your Personal Data.  You may do so by contacting us as described in the “Your Privacy Choices” section.

Information We Share

We may share information about your use of Sites for certain business purposes, as follows:

Third-Party Advertising and Online Behavioral Advertising

You may be provided with online advertisements of USP products and services on third-party websites and mobile services. These advertisements are tailored to you on the basis of information that you provide to USP, a third-party website you are visiting, or of your browsing activity, purchases, or interests. These types of tailored online advertisements may come through several sources, such as the following:

  • We may share with our advertising service providers your non-identifying information that we have obtained from cookies and other tracking technologies on our USP Sites.
  • Some USP Sites participate in online behavioral advertising (this is also sometimes called re-target advertising or interest-based advertising). Our advertising network partners may place and use cookies on USP Sites and on other third-party websites to collect information about your activities in order to provide you with online advertisements that are based on your interests. If you opt out, you may still see advertisements online, including advertisements from USP that are based on other information (e.g., based on the content of the page being viewed rather than your prior clickstream activity). In some cases, data may still be collected about your browsing activity by these third-party advertisers, but they will not use this data to deliver advertisements that are based on your past online browsing behavior.
  • Some web browsers may transmit “do-not-track” signals to websites with which the browser communicates. As of the Effective Date of this Privacy Policy, an industry standard has not yet been established on how to respond to these signals. Therefore, USP does not currently respond to these signals.

Affiliates, Vendors and Suppliers

We have relationships with suppliers and affiliated companies, who help us operate our business and for whom it may be necessary to have access to your Personal Data in the course of providing services to USP.   We require these parties to use your Personal Data in accordance with applicable law and reasonable privacy protections, and we do not share Personal Data from countries that require consent, unless consent has been obtained in advance to sharing with related affiliates.

You can find all USP related affiliates at www.chemtreat.com/about/our-business. USP is an operating company of Danaher Corporation. USP may from time to time share your Personal Data with Danaher or Danaher affiliates (https://www.danaher.com/our-businesses/business-directory).

Co-branded Sites

We may partner with other companies to provide you with content or services on a joint or “co-branded” basis. At a co‑branded site, you will see both the USP logo and the logo of the co-branding partner displayed on your screen. You should read the individual privacy policies of our co-branding partners, as they may differ in some respects from ours. Reading these policies will help you to make an informed decision about whether to provide your information to a given site.

Product Reports

If you contact USP regarding your experience in using one of our products, we may use the information that you provide in submitting reports to the designated government regulatory authority, as required of us by law.

Legal Rights and Obligations

In certain limited circumstances, USP may need to disclose your Personal Data in order to comply with a legal obligation or demand, such as to comply with reporting obligations to our governing regulatory authorities regarding the safety of our products, or in connection with the sale or transfer of one of our product lines or divisions, which includes the services provided through one or more of the USP Sites. In such instances, we will take measures to protect your Personal Data to the extent possible. We also reserve the right to use Personal Data to investigate and prosecute users who violate our rules or who engage in behavior that is illegal or harmful to others or to others’ property.

Change in Organization

In the event USP decides to reorganize or divest our business through sale, merger, or acquisition, USP may share Personal Data about you with actual or prospective purchasers.  We will require any actual or prospective purchasers to treat this Personal Data in a manner consistent with this policy.

Children Privacy

USP does not target children with our Site, products, or services. USP does not knowingly collect or use any Personal Data directly from children on USP Sites (We define “children” as minors younger than 18). We do not knowingly allow children to order our products, to communicate with us, or to use any of our online services. If you are a parent and become aware that your child has provided us with information, please contact us using one of the methods specified below, and we will work with you to address this issue.

DH Water Quality, LLC
C/O Hach
Attn: Data Privacy Leader
5600 Lindbergh Drive
Loveland, Colorado 80538

dataprivacy@chemtreat.com

Toll Free Phone Number (844) 842- 6676

Your Privacy Choices

You have the right to be informed about our data practices, as well as about entities with which we have shared your Personal Data and the possibility of denying consent and the consequences of such denial.  You also have the right to see and get a copy of Personal Data about you that we maintain as well as to ask us to make corrections to inaccurate or incomplete Personal Data about you.  You have the right to receive data you have provided to us in a machine-readable format and to transmit that data to another controller. You may also request the erasure of your Personal Data or the restriction of its processing, or object to the processing of Personal Data about you. We will comply with any other rights you may have under applicable law in addition to those listed above.

Consistent with applicable law, you also may request access to information about the categories of Personal Data we collect, the sources from which we obtain that Personal Data, why we collected it, and with whom we share it.

To seek access to Personal Data about you, exercise any other rights, to file a concern, complaint, or request for correction, or to opt-out of particular programs, please contact our Privacy Office by using any of the following methods:

  • by clicking on the “Contact Us” link on the USP Site,
  • by using the USP contact information on the USP mobile application
  • by emailing dataprivacy@chemtreat.com
  • by calling our toll-free number (844) 842- 6676
  • by clicking on the “Do Not Sell My Data” link on the USP site
  • by sending a letter to the following address:

DH Water Quality LLC .
C/O Hach
Attn: Data Privacy Leader
5600 Lindbergh Drive
Loveland, Colorado 80538

Many countries have a data protection authority to ensure that data protection law is followed. For more information about your privacy rights, or if you are not able to resolve a problem directly with us and wish to make a complaint, contact your local authority.

In all communications to USP, please include your email address, the website address, mobile application, and/or the specific USP product to which you provided Personal Data (e.g., usptechnologies.com), and a detailed explanation of your request. If you would like to delete, amend, or correct your Personal Data and are contacting us by email, please put “Deletion Request” or “Amendment/Correction Request” in the subject line of the email. We will respond to all reasonable requests in a timely manner and may need to further confirm your identity in order to process certain requests.

Once we receive your request, we may need to contact you to further verify relevant details. You may be entitled, in accordance with applicable law, to submit a request through an authorized agent.  To designate an authorized agent to exercise your rights and choices on your behalf, please provide sufficient proof of assignment of authority.

Additional Notice to California Residents

During the last 12 months we have shared with affiliates the following categories of Personal Data as specified in the California Consumer Privacy Act of 2018 (“CCPA”): 

  • personal identifiers,
  • characteristics of protected classifications,
  • commercial information, and
  • professional or employment-related information.

We have shared Personal Data (which may be in any CCPA category) with service providers for business purposes.

We have shared the following categories of Personal Data to Business & Finance Operational Services, Legal, Compliance and Advisory Services, Education & Professional Development Services, Telecommunication & Mobile Services, Network, Datacenters & Infrastructure Services, Marketing, as well as Events & Communication Services for business or commercial purposes:

  • Personal Identifiers and demographic information
  • Client Relationship Information
  • Internet or Network Activities
  • Location Data
  • Employment Information
  • Educational Information
  • Inference Data

Subject to certain limits under California Civil Code § 1798.83, California residents may ask us to provide them with (i) a list of certain categories of Personal Data that we have disclosed to third parties for their direct marketing purposes during the immediately preceding calendar year, and (ii) the identity of those third parties. To make this request, California residents may contact us at dataprivacy@chemtreat.com.

In addition to the Privacy Choices listed above, in accordance with the California Consumer Privacy Act of 2018, California residents may also opt-out of the sale of their information by clicking the “Do Not Sell My Data” link on the Site or by calling toll free (844) 842-6676. We will not discriminate against you for exercising your rights, and any difference in services as a result of your decision not to provide us with Personal Data is reasonably related to the value of such data.

Data Security

USP maintains reasonable technical, administrative and physical controls to secure any Personal Data collected through the USP Sites. However, there is always some risk that an unauthorized third party could intercept an Internet transmission, or that someone will find a way to thwart our security systems. We urge you to exercise caution when transmitting Personal Data over the Internet, especially your financial-related information. USP cannot guarantee that unauthorized third parties will not gain access to your Personal Data; therefore, when submitting Personal Data to USP Sites, you must weigh both the benefits and the risks.

Third Party Sites and Social Media Plug-ins

This Privacy Policy does not apply to USP Sites that do not link to this Privacy Policy, or to third-party Web sites to which USP Sites may link. USP Sites may use social media plug-ins (e.g., the Facebook “Like” button, “Share to Twitter” button) to enable you to easily share information with others. When you visit USP Sites, the operator of the social plug-in can place a cookie on your computer or other electronic device that enables that operator to recognize individuals who have previously visited our Site or other sites or services and to receive information that you have visited our USP Site. The social media plug-in also allows the social media Web site to share information about your activities on our USP Site with other users of their social media Web site. These sharing settings are managed by the social media Web site and governed by its privacy policy.

Accessing Our Sites Globally

This site is owned and operated by USP in the United States, but the information you provide may be accessible to our affiliates, vendors, and suppliers in other countries in accordance with this Privacy Policy. Furthermore, if you are visiting this site from a country other than the United States, your communication with us will necessarily result in the transfer of information across international borders. The level of legal protection for Personal Data is not the same in all countries; however, we will take the security measures described in this Privacy Policy in an effort to keep your information secure. By using this site, you understand that your Personal Data will be stored and processed in the United States and in any country to which we may transfer your information in the course of our business operations.

USP may transmit Personal Data about you to related affiliates worldwide.  These affiliates may in turn transmit Personal Data about you to other related affiliates.  Some affiliates may be in countries that do not ensure an adequate level of data protection.  Nevertheless, all of USP’s related affiliates are required to treat Personal Data in a manner consistent with this Privacy Policy. We only transfer your Personal Data internationally or to a third party when we are satisfied that adequate levels of protection are in place to protect the integrity and security of your Personal Data being processed, in compliance with applicable data protection laws.  Where necessary, including for transfers to affiliates, we use Standard Contractual Clauses approved by the European Union to provide such protection.  To obtain additional information regarding the safeguards we have in place for cross-border transfers of Personal Data, please contact us using the information provided in the “Your Privacy Choices” section.

Changes to Our Privacy Policy

We will only use Personal Data in the manner described in this Privacy Policy in effect when the information was collected from you or as authorized by you. However, and subject to any applicable consent requirements, we reserve the right to change the terms of this Privacy Policy at any time. Any changes to this Privacy Policy will be reflected on this page with a new effective date. USP encourages you to review this Privacy Policy regularly for any changes. Any Personal Data collected upon your continued use of USP Sites will be handled in accordance with the currently-posted Privacy Policy.